Everything we make is produced to order, so delivery times are counted from the day you approve your digital proof. Here is what to expect, and what we do if anything is not right.
1. Delivery times
| Service | Delivered within |
|---|---|
| Standard | 10–12 working days after proof approval and payment |
| Priority | 6–8 working days after proof approval and payment |
Working days are Monday to Friday, excluding UK bank holidays. Times are estimates. If you need your order for an event, tell us the date before you approve your proof and we will confirm in writing whether we can meet it.
2. Delivery charges
UK delivery is free on orders over £150 excluding VAT. For smaller orders, the delivery charge is shown at checkout before you pay. All orders are sent by tracked courier, and we email you the tracking details when your order is dispatched.
3. Where we deliver
We deliver throughout the United Kingdom. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take one to two working days longer. For deliveries outside the UK, please ask for a quote.
4. Receiving your order
Please check your order when it arrives. If the parcel is damaged, or anything is missing, let us know within two working days with photographs of the parcel and its contents, so we can raise it with the courier and send replacements promptly.
If a parcel shows as delivered but you have not received it, contact us within five working days and we will investigate with the courier.
5. Returns of custom-made goods
Because your patches and caps are made to your specification, we cannot accept returns if you simply change your mind once you have approved your proof. This is why every order starts with a free proof that you can revise as many times as you like.
If something is wrong — the goods are faulty, damaged, or do not match the proof you approved — contact us within 14 days of delivery with photographs. We will replace the affected items free of charge or, if that is not possible, refund them. If we need the items back, we will arrange and pay for the return. This does not affect your statutory rights as a consumer.
6. Sample packs
Sample packs are not custom-made. If you are a consumer, you may return an unused sample pack within 14 days of delivery for a refund of any amount you paid for it.
7. How to contact us
For any delivery or returns question, please get in touch and include your order number. Our full terms are in our Terms & Conditions.